Why Measure Customer experience?
5% increase in retention can lead to 25% increase in profits

Companies that prioritize the customer experience
generate 60% higher profits

Customers can leave because they perceive that you are indifferent to them ​
Don't guess at your customer's satisfaction - contact us to measure it!

​Why Feedback is Important
  • Learn / validate what your customers  value
  • Identify what you're doing well and what needs to be enhanced
  • Protect and enhance your reputation
  • Identify opportunities for new offerings
  • Improve communication and engagement

Methods and Tools for Measurement
  • Interviews
  • Surveys
  • Focus Groups
  • Educational or Customer Appreciation Forums
  • Customer Advisory Groups 
  • Social Media Listening

​Keys to an Effective Feedback Process
  • Be open to what you will learn
  • Clarify how the data will be used
  • Combine Methods
  • Conduct in a way that reflects your brand image
  • Design for reliability and validity
About our process: 
Our AAA client satisfaction process (attain, analyze, action plan) is conducted professionally, efficiently and effectively -- and requires limited time and resources from you.

We ask the right questions and apply the appropriate methodologies, ensuring data accuracy, timeliness and alignment with your businesses brand, mission, and values. 
Additionally, your customers/clients will appreciate participating, which can increase loyalty and referral rates!
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Give a us a call or click on the link below and see what we can do for you!