77% of patients use online reviews as their first step in finding a new healthcare provider
96% of online complaints about doctors
fault Customer Service, not Quality of Care
Increased Patient Satisfaction can
increase patient adherence to treatment
Do you know what your patients think about your practice?
So Why Broad Reach Marketing Services?
Our patient satisfaction process (attain, analyze, action plan) is done professionally, efficiently and effectively -- and requires limited time and resources from you.
We ask the right questions and apply the appropriate methodologies, ensuring data accuracy, timeliness and alignment with your brand, mission and values.
Additionally, your patients will appreciate the chance to give feedback, which can increase loyalty and referral rates!
Click on the link below and see what we can do for you!
Sources cited: 1) http://www.softwareadvice.com/resources/how-patients-use-online-reviews/ 2) Summary of the study done by the Journal of Medical Practice 3)“A Systematic Review of Evidence on the Links between Patient Experience and Clinical Safety and Effectiveness." (2012) BMJ Open.