Broad Reach Marketing Services, LLC
Broad Reach Marketing Services, LLC
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    • Healthcare >
      • Direct Primary Care Practices
      • Patient Satisfaction
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      • Client Satisfaction Surveys
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    • Website Review
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  • Client Listing and Recommendations
  • Practical Marketing
  • About
  • Businesses We Serve
    • Healthcare >
      • Direct Primary Care Practices
      • Patient Satisfaction
    • Professional Services >
      • Client Satisfaction Surveys
    • Local Small Businesses >
      • Marketing Your New Business
      • Coaching
      • Customer Satisfaction
  • Contact
  • Blog
  • Resources
    • Website Review
    • Name your new business eBook
    • Starting a new healthcare practice
    • Marketing your Business For Growth
    • Small Business Networking Groups
  • Client Listing and Recommendations

77% of patients use online reviews as their first step in finding a new healthcare provider

96% of online complaints about doctors
fault Customer Service, not Quality of Care


Increased Patient Satisfaction can
increase patient adherence to treatment




Do you know what your patients think about your practice? 

Contact us to learn more
positive patient experience healthcare marketing
Benefits of Patient Feedback:
  • Learn which aspects of your practice they value
  • Identify positive areas and what needs to be enhanced
  • Protect and enhance your online reputation
  • Improve communication and patient engagement
  • Find opportunities to service any unmet needs
Methods and Tools for Measurement
  • Interviews
  • Surveys
  • Focus Groups
  • Educational / Appreciation   Forums 
  • Social Media Analytics


tools to build a successful healthcare practice
key to an effective patient feedback process
Keys to an Effective Patient Feedback Process
  • Be open to what you will learn
  • Clarify how the data will be used
  • Combine Methods
  • Design to reflect your brand
  • Design for reliability, validity and confidentiality


So Why Broad Reach Marketing Services?
Our patient satisfaction process (attain, analyze, action plan) is done professionally, efficiently and effectively --  and requires limited time and resources from you.

We ask the right questions and apply the appropriate methodologies, ensuring data accuracy, timeliness and alignment with your brand, mission and values. 
Additionally, your patients will appreciate the chance to give feedback, which can increase loyalty and referral rates!



healthcare marketing expertise
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            Click on the link below and see what we can do for you!

Contact Us for a Free Consultation
 Sources cited:  1) http://www.softwareadvice.com/resources/how-patients-use-online-reviews/ 2) Summary of the study done by the Journal of Medical Practice 3)“A Systematic Review of Evidence on the Links between Patient Experience and Clinical Safety and Effectiveness." (2012) BMJ Open.

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