77% of patients use online reviews as their first step in finding a new healthcare provider

96% of online complaints about doctors
fault Customer Service, not Quality of Care

Increased Patient Satisfaction can
increase patient adherence to treatment



Do you know what your patients think about your practice? 

Benefits of Patient Feedback:
  • Learn which aspects of your practice they value
  • Identify positive areas and what needs to be enhanced
  • Protect and enhance your online reputation
  • Improve communication and patient engagement
  • Find opportunities to service any unmet needs
Methods and Tools for Measurement
  • Interviews
  • Surveys
  • Focus Groups
  • Educational / Appreciation   Forums 
  • Social Media Analytics
Keys to an Effective Patient Feedback Process
  • Be open to what you will learn
  • Clarify how the data will be used
  • Combine Methods
  • Design to reflect your brand
  • Design for reliability, validity and confidentiality

So Why Broad Reach Marketing Services?
Our patient satisfaction process (attain, analyze, action plan) is done professionally, efficiently and effectively --  and requires limited time and resources from you.

We ask the right questions and apply the appropriate methodologies, ensuring data accuracy, timeliness and alignment with your brand, mission and values. 
Additionally, your patients will appreciate the chance to give feedback, which can increase loyalty and referral rates!
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            Click on the link below and see what we can do for you!
 Sources cited:  1) http://www.softwareadvice.com/resources/how-patients-use-online-reviews/ 2) Summary of the study done by the Journal of Medical Practice 3)“A Systematic Review of Evidence on the Links between Patient Experience and Clinical Safety and Effectiveness." (2012) BMJ Open.