5% increase in retention can lead to 25% increase in profits

Companies that prioritize the customer experience
generate 60% higher profits

68% of clients leave because they perceive
that you are indifferent to them 


Don't guess at client satisfaction - contact us to measure it!

Why Client Feedback is Important
  • Learn / validate what clients truly value
  • Identify what you're doing well and what needs to be enhanced
  • Protect and enhance your reputation
  • Identify opportunities for new offerings
  • Improve communication and engagement
Methods and Tools for Measurement
  • Interviews
  • Surveys
  • Focus Groups
  • Educational / Appreciation   Forums 
  • Social Media Listening


Keys to an Effective Client Feedback Process
  • Be open to what you will learn
  • Clarify how the data will be used
  • Combine Methods
  • Conduct in a way that reflects your brand image
  • Design for reliability and validity
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So Why Broad Reach Marketing Services
Our client satisfaction process (attain, analyze, action plan)   is conducted professionally, efficiently and effectively --  and requires limited time and resources from you.

We ask the right questions and apply the appropriate methodologies, ensuring data accuracy, timeliness and alignment with your businesses brand, mission, and values. 
Additionally, your clients will appreciate participating, which can increase loyalty and referral rates!
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            Give a us a call or click on the link below and see what we can do for you!