5% increase in retention can lead to 25% increase in profits
Companies that prioritize the customer experience
generate 60% higher profits
68% of clients leave because they perceive
that you are indifferent to them
Don't guess at client satisfaction - contact us to measure it!
So Why Broad Reach Marketing Services
Our client satisfaction process (attain, analyze, action plan) is conducted professionally, efficiently and effectively -- and requires limited time and resources from you.
We ask the right questions and apply the appropriate methodologies, ensuring data accuracy, timeliness and alignment with your businesses brand, mission, and values.
Additionally, your clients will appreciate participating, which can increase loyalty and referral rates!
Give a us a call or click on the link below and see what we can do for you!