5% increase in retention can lead to 25% increase in profits

Companies that prioritize the customer experience
generate 60% higher profits

68% of customers leave you because they perceive
that you are indifferent to them 


Do you know how satisfied your customers are?

Why Customer Feedback is Important
  • Learn / validate what they truly value
  • Identify what you're doing well and what needs to be enhanced
  • Protect and enhance your online reputation
  • Identify opportunities for new offerings
  • Utilize as baseline for employee performance


Methods and Tools for Measurement
  • Interviews
  • Surveys
  • Focus Groups
  • Educational / Appreciation   Forums 
  • Social Media Analytics
Keys to an Effective Customer Feedback Process
  • Be open to what you will learn
  • Clarify and plan for how the data will be used
  • Combine Methods
  • Design to reflect your brand
  • Ensure reliability and validity
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So Why Broad Reach Marketing Services
Our customer satisfaction process (attain, analyze, action plan) is done professionally, efficiently and effectively -- 
and requires limited time and resources from you.

We ask the right questions and apply the appropriate methodologies, ensuring data accuracy, timeliness and alignment with your businesses brand, mission and values. 
Additionally, your customers will appreciate that you value their input which can increase loyalty and referral rates!
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            Give a us a call or click on the link below and see what we can do for you!