5% increase in retention can lead to 25% increase in profits
Companies that prioritize the customer experience
generate 60% higher profits
68% of customers leave you because they perceive
that you are indifferent to them
Do you know how satisfied your customers are?
So Why Broad Reach Marketing Services
Our customer satisfaction process (attain, analyze, action plan) is done professionally, efficiently and effectively --
and requires limited time and resources from you.
We ask the right questions and apply the appropriate methodologies, ensuring data accuracy, timeliness and alignment with your businesses brand, mission and values.
Additionally, your customers will appreciate that you value their input which can increase loyalty and referral rates!
Give a us a call or click on the link below and see what we can do for you!